Unbelievable Customer Service! If you can call it that!

My husband has been following trending internet topic that started as a basic customer inquiry to a company. I’m going to share the link with you and you’ll be able to see for yourself how absolutely crazy this is, but this one link is just the beginning of the story.

To provide a little background, this customer (Dave) emailed a company asking when he might be getting an order that he had already paid for. It was a pre-order. To put it very lightly, the customer service he received was like no other that I have ever seen. And mind you the representative from the company is the president of the company (Paul)!! When I first read it, I thought it was an employee that was going to get fired…NOPE!! The person on the other end of the email is the president of the company.

The site that the article is on, is Penny Arcade. When the customer had started receiving insults from the company, he sent his email off to all sorts of media. One being Penny Arcade, who posted the emails on their website. At one point, someone from Penny Arcade even replies to the emails (Gabe).

So now that you have all of the players in the emails and a little background, here it is…Just Wow!

Like I said, this is just the beginning of the story. Since this started, it has blown up on the internet. And a lot of those people that Paul name dropped in his emails have since come out in anti-support of his company.

My jaw just hit the floor several times while reading this. I was in customer service for 15 years and never in my life would treat a customer this way! I’m pretty sure that this type of PR is not the PR that this guy is going to want. He thinks a little too highly of himself!

What are your thoughts?

 

Read an update on the Ocean Marketing Fiasco.

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Comments

  1. Betty Baez says:

    wow!!! just wow! that’s just disgusting how someone who’s president of the company treats its customers

  2. tiffany dover says:

    I really can’t believe this! People are just horrible.

  3. Claudia Smigel says:

    Customer service just isnt what it used to be anymore.

  4. Sasha W says:

    OMG, that was worse than I thought it was going to be!

  5. Joshua Lanham says:

    Customer service? Not.

  6. Michelle I (MidniteEcho75 - Midi Nightwind) says:

    That’s amazing. I noticed there was not one word of an apology about the lateness, and it just escalates from there! The owner acts like he was the one wronged, when a simple apology and explanation would have probably smoothed things over. I understand he was probably swamped with inquiries… but he had time to send those ridiculous emails!?

    I have been in customer service for many years, if I ever treated anyone like the first few emails, I would have been disciplined…but the following emails, they make me want to curl into a ball and hide, lol. Even if the owner felt the customer was being unrealistic in his inquiries (which he wasn’t), he is supposed to be an experienced company owner…. what happened to the customer is always right! If a company doesn’t follow that old saying, then at least have respect for the customer.

    It’s companes like this that have brought down customer service expectations in this country…. It seems like customer satisfaction is not a priority anymore these days, so sad.

  7. chelesa sims says:

    i guess this guy isnt serious about this company.Everybody knows customer service is like the top 5 on the list.keep treating customers like this and he can say bye bye to the company.

  8. Kristina Quinones says:

    wow thats all i can say!!!

  9. Claudia Smigel says:

    I worked in Customer service for 13 Years and it angers me so when you come up to a Cashier and have to say good morning ,hello etc.when it is the Cashier who supposed to greet you.What happend to the smile on a Cashiers Face…poof they are gone.

  10. This is quite a story…Thanx for sharing it!

  11. Kourtenay says:

    THIS IS UNREAL! FROM THE OWNER NO LESS?!?!?
    My dad was in upper management in retail for years and when ever a customer had a complaint, he would ask them, “How can I make this better for you?” And guess what? He almost ALWAYS did what the customer wanted. (Naturally he wouldn’t go along with something far fetched)..but anything within reason, he would do. They were happy, came back and most of the time called him by his first name after that!
    This guy just chased off any real customers he had because I can’t see how they would ever trust this company or this guy.
    What an shame…

  12. Heather says:

    This doesn’t surprise me. Good customer service is non existent nowadays.

  13. Nikki Elkins says:

    Wow I can’t believe this guy is still in business!!

  14. Rachael H. says:

    Wow that is so crazy!

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