My husband has been following trending internet topic that started as a basic customer inquiry to a company. I’m going to share the link with you and you’ll be able to see for yourself how absolutely crazy this is, but this one link is just the beginning of the story.
To provide a little background, this customer (Dave) emailed a company asking when he might be getting an order that he had already paid for. It was a pre-order. To put it very lightly, the customer service he received was like no other that I have ever seen. And mind you the representative from the company is the president of the company (Paul)!! When I first read it, I thought it was an employee that was going to get fired…NOPE!! The person on the other end of the email is the president of the company.
The site that the article is on, is Penny Arcade. When the customer had started receiving insults from the company, he sent his email off to all sorts of media. One being Penny Arcade, who posted the emails on their website. At one point, someone from Penny Arcade even replies to the emails (Gabe).
So now that you have all of the players in the emails and a little background, here it is…Just Wow!
Like I said, this is just the beginning of the story. Since this started, it has blown up on the internet. And a lot of those people that Paul name dropped in his emails have since come out in anti-support of his company.
My jaw just hit the floor several times while reading this. I was in customer service for 15 years and never in my life would treat a customer this way! I’m pretty sure that this type of PR is not the PR that this guy is going to want. He thinks a little too highly of himself!
What are your thoughts?
Read an update on the Ocean Marketing Fiasco.