For those of you that have already read the story about our favorite Unbelievable Customer Service moment of the year, I have an update for you! It seems Paul, the absolutely worst person to ever put into a customer service position, has now realized he has bit off more than he can chew. This PR that he was so happy to be getting is now coming back to bite him in the butt! He wrote an email “apologizing” to Mike (he also goes by Gabe in Penny Arcade) begging Mike to help him put a stop to the negative feedback he’s getting. But Mike isn’t buying it. Frankly, I’m not either.
I think he’s just sorry that he’s taking such a back lash and now wants it to go away. You can’t treat people so badly and then say you’re sorry and make it disappear. When from the sounds of it, he’s not really truly sorry anyway.When I read his apology, what I hear is, “I’m sorry..if I would have known you were such a big guy in the industry, I would have treated you better!” So it’s ok to be rude to people as long as they’re no bodies. That’s what I got from his “apology.”
Customer service all over the place has truly gone down hill but this takes the cake.
Here’s the update. See what you think.