Update on our Ocean Marketing Fiasco!

For those of you that have already read the story about our favorite Unbelievable Customer Service moment of the year, I have an update for you! It seems Paul, the absolutely worst person to ever put into a customer service position, has now realized he has bit off more than he can chew. This PR that he was so happy to be getting is now coming back to bite him in the butt! He wrote an email “apologizing” to Mike (he also goes by Gabe in Penny Arcade) begging Mike to help him put a stop to the negative feedback he’s getting. But Mike isn’t buying it. Frankly, I’m not either.

I think he’s just sorry that he’s taking such a back lash and now wants it to go away. You can’t treat people so badly and then say you’re sorry and make it disappear. When from the sounds of it, he’s not really truly sorry anyway.When I read his apology, what I hear is, “I’m sorry..if I would have known you were such a big guy in the industry, I would have treated you better!” So it’s ok to be rude to people as long as they’re no bodies. :(   That’s what I got from his “apology.”

Customer service all over the place has truly gone down hill but this takes the cake.

Here’s the update. See what you think.


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  1. some CSRs are really terrible. i hate it when people choose who they want to serve. :(

  2. Judy Bradley says:

    I know some people like that, they are only sorry they got caught in their mistake. Treating people poorly shouldn’t take place in any situation, and, like you said, treating people worse because one deems them as “nobodies” is really unacceptable!

  3. Sarah L says:

    Treating all customers with respect and politeness is just good business.

  4. Dree Getz says:

    Wow. My son asked me for a new gaming headset. I can guarantee you if this company made the product, I would never have bought them. He won’t be buying any controllers from them that is for sure.

  5. Kourtenay says:

    This guy’s apology was as genuine as fool’s gold.
    He was a donkey’s butt and everyone heard about it and now knows it.
    Too dang bad…. he caught some flack for it..serves him right!

  6. Claudia Smigel says:

    Customer service isnt what it used to b anymore

  7. penny hyde says:

    It always seems to amaze me that so many folks believe just the word, “sorry” is a cure all for bad behavior. Most of the time it means they are sorry they got caught and called out for the behavior. I can never get over the fact we live in a society where taking responsibility is so seldom seen. All someone seems to have to do is blame someone or something else for their downfalls. I just thank our Heavenly Father for His divine mercy!

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